Help
At Urbanise, your success is our priority. Whether you're leveraging Urbanise FM for facility management or Urbanise Strata for strata management, rest assured that our dedicated team of experts is here to support you at every turn.
Customer Success Centre
Our Customer Success Centre is tailored to meet your needs. Dive into our extensive library of resources, featuring articles, tutorials, and guides meticulously crafted by our seasoned team of experts.
Explore the Customer Success Centre today for:
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24/7 access to step-by-step guides and tutorials
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Quick answers to common questions
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Empowerment to troubleshoot and resolve issues independently
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Support requests with LIVE history tracking
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LIVE Chat
Log in and try it out today.
Walk Me
Walk-Me provides step-by-step instructions within the Urbanise FM and Urbanise Strata Platforms. These guides offer effortless, visual instructions for the most common support queries directly within the Urbanise Platforms. To access, simply log in to the platform and click on the 'Need Help?' button in the top right-hand corner of the menu.
Need to talk to a Support Agent?
Create A Ticket
Support requests can be submitted any time via the Urbanise Customer Success Centre and one of our Agents will attend to your request.
Web Chat
Available business hours.
Chat with our Support Agents online, via the Chat bubble icon within any of our platforms
Phone
Available business hours.
Australia 1300 832 852
South Africa 012 742 8356
Middle East 8000 321 022
Contact one of our Support Agents via one of the following channels